Returns & Exchanges
At Netgate, we stand behind the quality of our high-performance electronics and offer a 30-day return window for all products in original packaging. If you are not completely satisfied with your purchase, our streamlined process ensures a quick resolution or full refund.
Initiate Your Request
Log into your Netgate account and navigate to the 'Order History' section to select the items you wish to return and receive a Return Merchandise Authorization (RMA) number.
Prepare the Package
Carefully pack your electronics in their original manufacturer box, including all cables, manuals, and accessories to ensure eligibility for a full refund.
Ship to Netgate
Affix the prepaid shipping label provided via email to your package and drop it off at any authorized courier location.
Inspection and Refund
Once our technicians verify the hardware condition, your refund will be processed back to your original payment method within 5 to 7 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing